Avigilon has become aware of a software defect in Avigilon Control Center (ACC) software versions 18.104.22.168 and later which can result in a restart of the ACC™ Server component and an interruption in viewing and recording video.
The issue can occur when a configured Analytic Event causes a rule to generate an image snapshot or video clip.
Affected customers are those that are using the Send email or Send notification to Central Monitoring Station rule actions with any Avigilon analytics cameras or with other cameras and an Avigilon analytics or AI Appliance.
Disabling email rule actions with attached images or video is a known workaround.
This issue has been resolved in a software version ACC 22.214.171.124 for Windows systems and firmware version 126.96.36.199-ACC.188.8.131.52 for ACC ES, ACC ES Rugged and AI Appliances, now available for download.
Affected customers should upgrade as soon as possible to avoid unscheduled server restarts, and all other customers are encouraged to upgrade as soon as convenient.